Orthodontic FAQ Centre

Orthodontist FREQUENTLY ASKED QUESTIONS

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    How do I become a Give a Smile orthodontist?

    Simply complete the Application Form and send to the ASO Federal Office. You will need to be a full member of the Australian Society of Orthodontists.

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    How do I receive my Give a Smile patient?

    You will get a letter from the GAS Liaison Officer in your state or territory with details of your patient. Please have your staff contact the patient to make an appointment.

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    How many Give a Smile patients will I be allocated?

    One per year. However, if you wish to be allocated more, please advise your GAS Liaison Officer.

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    What if I don’t receive a Give a Smile patient one year?

    This means that No suitable patients were available in your area this year.

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    What happens if my patient doesn’t show up for their appointment?

    Contact the patient again. If still unsuccessful, please advise your GAS Liaison Officer.

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    If my Give a Smile patient needs extractions or fillings how do I go about arranging these?

    Your patient is entitled to receive these treatments in the public dental health system. However, if you have a dental colleague who has offered his/her services, feel free to arrange it in this way.

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    If my Give a Smile patient needs other specialist dental procedures, for example orthognathic surgery or dental implants, how do I go about arranging these procedures?

    Your patient is entitled to receive these treatments in the public dental health system. In most situations this will probably be the best way to manage this issue. Give a Smile has received approaches from a number of OMFS surgeons who have offered to facilitate the required surgery for GAS patients in the relevant public facility. When this arises the Give a Smile Executive encourages you to take up this kind offer.

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    Does my Give a Smile patient pay any fee for their treatment?

    Public patients in SA, WA and Victoria are required to pay a fee (co-payment) for their orthodontic treatment. In each case, this co-payment is around a fraction of a full orthodontic fee in the private sector. These three state health departments have directed that, in the case of Give a Smile patients in their states, co-payments are to be paid to the Give a Smile Trust.

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    What if Give a Smile wishes to use photos or details of my patient for promotional purpose?

    On their Patient Consent Form, your patient will have given their permission for photographs and other details to be used by Give a Smile in any promotional material. However, this will always be double-checked by Give a Smile when such information is being sought.

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    What happens if my Give a Smile patient transfers to another locality?

    Through the appropriate GAS Liaison Officer, Give a Smile will try its best to facilitate a transfer to another GAS orthodontist. Failing that, the patient will be transferred back into the public system.

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    What happens if my Give a Smile patient continually breaks appointments, appliances or is generally a poor co-operator?

    You are entitled to charge an appropriate fee in these situations. This is clearly spelt out in the Patient Consent Form.

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    What happens if my Give a Smile patient breaks or loses their retainers?

    As per the previous question, you are entitled to charge an appropriate fee in these events. In an extreme situation you may refer the patient back into the public system. Please contact Give a Smile if this happens.

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    HOW DO I LEAVE THE GIVE A SMILE PROGRAM SHOULD I WISH TO?

    Simply advise the GAS Admin Assistant Leah Robinson or your GAS Liaison Officer. Your name will be taken off all Give a Smile listings and the relevant GAS Liaison Officer will be advised. You will be obliged to complete the treatment of any GAS patients who had already been allocated to you.

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    Who do I contact if I have any problems, concerns or questions about the Give a Smile program?

    Contact the GAS Liaison Officer in your state or territory.

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    Can I promote Give a Smile in my practice in any way?

    You are most welcome—and warmly encouraged—to promote Give a Smile in your practice. Reference to Give a Smile on your practice stationery and in other allowable advertising is permitted by The Dental Board of Australia

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    What do I tell a patient who enquires how to become a Give a Smile patient?

    Advise them to first obtain a Health Care Card (or Pension Card). They then need to contact the public dental health department in their state or territory for an appointment to have their dental and orthodontic needs assessed. Details are available on the Give a Smile web site.

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